Our Services

Floodcall Ltd

Privacy Policy

24 May 2018


This is our privacy policy. It tells you how we collect and process data received from you on our site or otherwise. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
If you have any comments on this privacy policy, please email them to info@floodcall.com

2.Who We Are

Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a ‘data controller’:
• Our site address is www.floodcall.com
• Our company name is Floodcall Ltd
• Our registered address is Unit 5c Main Drive, East Lane Business Park, East Lane, Wembley, HA9 7NA
• Our appointed compliance officer in respect of data protection activities is Kevin Duffy and he can be contacted by email at info@floodcall.com or by telephone 0800 587 1212
• We are registered with the Information Commissioner’s Office under registration reference ZA321193

3.What we may collect

We may collect and process the following data about you:

• Customers’ and suppliers’ names, contact details, addresses as required to make contact and attend the sites/properties to undertake the necessary works
• Sometimes other parties will pass medical data to us to help us make informed decisions if the claimant is vulnerable due to age, medical needs or disabilities
• Information you put into forms or surveys including paper copies or electronic via our site
• A record of any correspondence between us
• Details of transactions you carry out with us
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
a) you have given consent to the processing of your personal data for one or more specific purposes;
b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
c) processing is necessary for compliance with a legal obligation to which we are subject;
d) processing is necessary to protect the vital interests of you or of another natural person;
e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.


We do not use cookies on our site.

5.How we use what we collect

We use information about you to:
• Carry out our contractual obligations
• To enable us to undertake the necessary works to a site/property
• Provide information that you request
• Tell you our charges.
We do not carry out marketing activities at present. If we decide to do so in future we will ask for your explicit consent.
If you don’t want us to use your personal data for any of the reasons set out in this section in 5, you can let us know at any time by contacting us at info@floodcall.com, and we will delete your data from our systems, subject to our statutory and legal obligations. However, you acknowledge this will limit our ability to provide our services to you.
In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don’t provide your personal data in these cases.

6.Where we store your data

We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA as may be necessary to fulfil our contractual obligations to you.
By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.
If we give you a password, you must keep it confidential. Please don’t share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.
We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. In any event, we will conduct a regular review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.

7.Disclosing your information

We are allowed to disclose your information in the following cases:
• If we want to sell our business, or our company, we can disclose it to the potential buyer.
• We can disclose it to other businesses in our group.
• We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
• We can exchange information with others to protect against fraud or credit risks.
We may contract with third parties to supply services to you on our behalf. These may include sub-contractors and other necessary third parties. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information as at the date of this Policy, subject to change from time to time: EES NW Ltd, Drainaway and Son Ltd, D Vaughan services plumbing and heating Ltd, LC Networking, X-Bert Haulage Ltd T/A Glynns Skips, B and K Environmental Services Ltd, Norris Skips Ltd, Jet wash cleaning Ltd, Williams and Hill Group Ltd, ADS Asbestos Ltd, West Four (London) Ltd / Spectra analysis services Ltd

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

8.Your rights

Under the GDPR, you have the right to:
• request access to, deletion of or correction of, your personal data held by us at no cost to you;
• request that your personal data be transferred to another person (data portability);
• be informed of what data processing is taking place;
• restrict processing;
• to object to processing of your personal data; and
• complain to a supervisory authority.

You also have rights with respect to automated decision-making and profiling as set out in section 11 below.
To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at info@floodcall.com

9.Links to other sites

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.

11. Automated Decision-Making and Profiling

11.1 We do not use automated decision-making including profiling.

12.Dispute Resolution

12.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.
12.2 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.
12.3 If the parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.
12.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the parties or by LawBite in accordance with their mediation procedure), the parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.
12.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the parties in any further proceedings.
12.6 If the parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both parties, shall be final and binding on them.
12.7 If the parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the parties) of the mediator being appointed, or if either party withdraws from the mediation procedure, then either party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.
12.8 Any dispute shall not affect the parties’ ongoing obligations under this Privacy Policy.

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